PRIVACY POLICY

The Hyve ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access and use our B2B SaaS platform (the "Service").

This policy is intended to comply with applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection frameworks.

1. Information We Collect

We may collect and process the following types of information:

a. User-Provided Information

  • Full name, email address, company name, role/title, billing details

  • Login credentials for the Service (encrypted and secure)

  • API tokens or authorization credentials for integrations (OAuth 2.0 used wherever possible)

b. Connected Platform Data

When users connect third-party platforms to the Service, we may collect metadata and content as permitted by the platform's API and the user's authorization. This may include:

  • File names, folder structures, file contents (e.g., from Google Drive, Dropbox, OneDrive)

  • Project/task metadata (e.g., from Asana, ClickUp, Trello)

  • Messages or communication logs (e.g., from Slack, Microsoft Teams, Gmail)

  • Notes and databases (e.g., from Notion)

We only access data that is explicitly authorized by the user and necessary for the functionality of the platform.

c. Usage Data

  • Log data (e.g., IP address, browser type, device type, time zone)

  • User activity and behavior within the platform

  • Diagnostic and performance analytics

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service

  • Facilitate integrations with third-party platforms

  • Monitor and analyze platform usage for improvements

  • Authenticate and authorize users

  • Provide customer support

  • Send system and account-related communications

We do not use your connected platform content for advertising or sell your personal information to third parties.

3. Data Sharing and Disclosure

We may share information:

  • With third-party service providers that assist in platform operations (e.g., hosting, analytics, support)

  • When legally required (e.g., to comply with a subpoena, legal process, or law enforcement)

  • To protect rights, property, and safety of users and our company

  • In connection with a merger, acquisition, or asset sale (with prior notice)

We do not access or share user content from connected platforms except as required to deliver the Service.

4. Third-Party Integrations

By connecting your accounts from third-party services such as Google Drive, OneDrive, Dropbox, Asana, ClickUp, Notion, Trello, Slack, Gmail, and Microsoft Teams, you grant our platform permission to access and process data from those services based on the scope of access authorized by you.

These integrations are governed by the privacy policies of the respective third parties. We encourage you to review their policies directly.

You may revoke our access at any time through the respective platform's settings or through your user dashboard in our Service.

5. Data Retention

We retain personal and integration data only for as long as is necessary to provide the Service and fulfill the purposes outlined in this policy. Users may request data deletion at any time.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your data, including:

  • End-to-end encryption in transit and at rest

  • Secure authentication and role-based access controls

  • Regular security audits and vulnerability assessments

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

We may process data in countries outside your jurisdiction, including the United States and Canada. We comply with legal frameworks that govern international data transfers, such as Standard Contractual Clauses (SCCs) where applicable.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Object to or restrict processing of your data

  • Withdraw consent for integrations or data collection

  • File a complaint with a data protection authority

Requests can be made by contacting us at [Insert Contact Email].

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or in-app notifications. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: matt@hyveagency.com